Key Challenges

Having engaged a software developer to create a job tracking system, Topform Australia found themselves in an awkward position because he'd done a bad job and abandoned the project leaving customers increasingly frustated with the company's service.

Topform Australia needed a customer-focussed, end-to-end job tracking system that could integrate with Access and dramatically increase productivity and customer service levels.

Company Overview

Topform Australia is one of the largest benchtop and postforming companies in Australia with more than 500 regular clients including builders, joiners, cabinet-makers, government departments, architectural firms and major construction companies.

Software Solutions

• Accounting System Integration
• Automated Invoicing
• Automated Quoting
• Automated Reporting
• Automated SMS/Email/Faxing
• Barcoding Systems
• Client Portal
• Customer Relationship Management
• Job Tracking/Processing (also known as Workflow Management)
• KPI Management
• Stock Management

Contact

Tony Ciantar, Managing Director

Director's Opinion

In 2002, Digital Tree began working with Topform Australia to fix the legacy of the previous programmer and similtaneously adding several smart features such as barcode scanning at each factory workstation and a customer tracking system that enabled customers to track their jobs through a real-time secure online portal.

According to Tony Ciantar of Topform Australia, the job tracking system and its subsequent add-ons has taken their manufacturing plant from ordinary to extraordinary.

"No one else in our industry can offer the same levels of customer service that we do," said Ciantar.

"Now when we get an order, we have an automated system that faxes the customer at 5pm the same day confirming the details.

"We don't have customers ringing in asking where their benchtops are, they simply login and check for themselves - it's an amazing turnaround and one that has won us a lot of business," he said.

"Every stage of our production is now more efficient - from the floor to the office to accounts.

"The job tracking system is so integral to our business now and affects virtually everything we do from workflow management to budgeting," said Ciantar.