also known as Workflow Management

It manages fulfillment of a job where the same process is repeated for multiple work orders.

What are the benefits?

• Staff simply need to follow the system - there is far less guessing about what staff need to do to complete a job. Staff turnover causes less impact on the business
• Jobs are carried out in the most logical order. This means greater efficiency and less chance of error
• All actions relating to a job are logged, so if something does go wrong it can be traced back to where when, where and who caused the problem
• Validation occurs along the way, to ensure that people are completing each job according to specified business rules
• Management can see at any time the status of any job
• Management can assess where the bottlenecks are occurring in the job fulfillment process, and can assign more resources or change the way this task is carried out
• Management can assess how many jobs are flowing through the business, which can be used to predict cashflow and future workload
• Jobs approaching their deadline can be highlighted to staff

Who would benefit from this?

• Any company that performs multiple jobs with a common process that need completing