There are hundreds of Customer Relationship Management (CRM) packages available. What makes our CRM so much better than others is that it can be fully integrated into other modules, such as job tracking, helpdesk management, KPI management and others. This makes the information contained in the CRM vastly more powerful.

CRM function includes:-

• Recording new prospects and ensuring that prospects are taken through a defined process in a timely manner
• Ability to view all information pertaining to each customer, including quotes, jobs, invoices, communication history, issues history

What are the benefits?

• Visibility - staff members can access appropriate customer information without needing to ask another staff member which can also help save time
• Accountability - management can see that all customers are being looked after appropriately
• Makes staff members' jobs easier - as they should just be able to follow the CRM process
• Ability to measure how well customers and prospects are being looked after

Who would benefit from this?

• Every company with more than one customer should have CRM procedures in place