Case Studies
Medistaff
Key Challenges
Having employed IT programmers to manage its inhouse database, Medistaff was in an extremely vulnerable position when they left the business: suddenly, no one in the company understood or had any technical knowledge of the system.
Olympus
Key Challenges
A division of Olympus, Endobase had a help desk but no facility to ensure that all support issues were being followed-up in a timely manner. They also lacked the ability to track and analyse issues which negated their ability to prioritise the need for permanent solutions.
Regency Media
Key Challenges
With a range of complex component lists spread across seven separate databases, Regency Media required a Bill of Materials (BOM) Builder that correlated this highly complex catalogue of parts and business rules so that customer service staff could easily generate production orders through the company's ERP system, SYSPRO, without the possibility of manufacturing errors.
Repsmart
Key Challenges
Repsmart was established in 2003 when it identified a huge market need for real-time management capabilities for companies with extensive mobile sales forces. With one of the directors an accomplished sales manager, he was only too aware of the difficulties of managing a team of sales reps whose activities were hard to track.
Skybridge
Key Challenges
Three years ago, Skybridge had a rudimentary database that had the basic business systems running through it, but the company was experiencing enormous growth and with most processes manually driven with paperwork, managing the communication and service between hundreds of technicians and customers was becoming increasingly difficult and frustrating.
Topform Australia
Key Challenges
Having engaged a software developer to create a job tracking system, Topform Australia found themselves in an awkward position because he'd done a bad job and abandoned the project leaving customers increasingly frustated with the company's service.
Topform Australia needed a customer-focussed, end-to-end job tracking system that could integrate with Access and dramatically increase productivity and customer service levels.
Skybridge's innovative use of information technology has been one of the driving forces for its placement as a finalist in this year's Telstra Business Awards.
